CORTHEA GmbH
Status: July 2025

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1. Right of Withdrawal

If you are a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day:

• For goods deliveries: on which you or a third party designated by you, who is not the carrier, has taken possession of the goods;

• For services: on which the contract was concluded.

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2. Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us (CORTHEA GmbH, Maria-Theresien-Straße 38, 6020 Innsbruck, Austria, Email: [insert address]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).

You may use the sample withdrawal form provided below, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

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3. Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive your withdrawal notice.

We will use the same means of payment for the reimbursement as you used for the original transaction unless expressly agreed otherwise. No fees will be charged for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have provided proof of return, whichever occurs first.

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day you notify us of the withdrawal. The deadline is met if you send the goods before the period expires.

You bear the direct cost of returning the goods.

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4. Exclusion of the Right of Withdrawal

No right of withdrawal exists for the following contracts:

• For the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery (e.g., opened dietary supplements);

• For services, if the service has been fully performed after you expressly agreed that we start execution of the contract before the withdrawal period expires and acknowledged that you lose your right of withdrawal upon full performance;

• For short-term appointments (less than 48 hours before service begins).

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