1. Scope
These General Terms and Conditions apply to all contractual relationships with CORTHEA GmbH, Maria-Theresien-Straße 38, 6020 Innsbruck, Austria. They govern the sale of products (e.g., dietary supplements) as well as the provision of services (e.g., coaching, applications, memberships). Austrian law applies.

2. Conclusion of Contract
(1) The presentation of products and services on our website does not constitute a legally binding offer.
(2) By placing an order or booking, the customer submits a binding offer. The contract is only concluded upon our order or booking confirmation or upon actual provision of the service.

3. Services and Offers
(1) CORTHEA offers:
– Dietary supplements (food)
– Health-promoting services in the areas of exercise, regeneration, biohacking, consulting, and coaching
– Applications and analyses (e.g., IHHT, Cryo, NovoTHOR, EvoCell, DNA/microbiome tests)
– Individual programs & packages
(2) All services are solely intended for general health promotion, prevention, and regeneration. They do not replace medical diagnosis or therapy. No healing promises are made.
(3) The service descriptions on the website, in the shop, or in brochures are provided to the best of our knowledge – but do not constitute medical statements within the meaning of the Medicines Act or the Healing Products Advertising Act.
(4) Regulated commercial services (e.g., life and social counseling, sports science consulting) are provided exclusively by qualified personnel with the corresponding authorization or via suitable external partners (e.g., private medical practices).

4. Prices, Shipping, and Payment
(1) All prices are in euros and include the applicable statutory VAT.
(2) Shipping costs within the EU are shown separately during the ordering process.
(3) Payment is made in advance via the payment methods offered in the webshop.
(4) Digital services, programs, or vouchers must also be paid in advance.

5. Right of Withdrawal for Consumers
(1) Consumers have a 14-day right of withdrawal in accordance with the Distance and Off-Premises Contracts Act (FAGG). The withdrawal instructions can be found later on this page.
(2) No right of withdrawal exists for:
– Sealed products (e.g., dietary supplements) if the seal has been removed,
– Fully rendered digital services if execution has begun and the customer has expressly agreed,
– Short-term appointments (less than 48 hours before start).

6. Health Applications & Individual Approvals
(1) For certain on-site applications (e.g., IHHT, cryotherapy, EvoCell, photobiomodulation), prior health approval or separate risk disclosure may be required.
(2) CORTHEA expressly reserves the right to cancel or reschedule booked services at short notice if health risks are present from a professional standpoint or relevant information is missing.
(3) This applies in particular in cases of:
– Known contraindications (e.g., pregnancy, acute illnesses, implanted devices),
– Missing consent to risk disclosures,
– Noticeable health condition at the start of the appointment.
(4) In such cases, no refund is made, but a replacement appointment or credit is provided.

7. Liability
(1) CORTHEA is only liable for damages caused intentionally or by gross negligence.
(2) No liability exists in particular for:
– Subjectively expected effects (e.g., performance enhancement, weight loss),
– Decisions made by the customer based on coaching, test results, or consulting.
(3) Use of the offered services and products is at one’s own risk.
(4) Product liability under the Product Liability Act remains unaffected.

8. Memberships & Club Contracts
(1) When concluding a CORTHEA membership, the terms of the separate membership contract handed over upon joining also apply.
(2) The contract governs, among other things, services, enrollment fees, duration, termination conditions, and special conditions.
(3) For advance payments, waivers of termination may apply during the agreed period.
(4) Membership is non-transferable. Further details: see membership contract.

9. Data Protection
(1) Personal data is processed solely on the basis of the GDPR and Austrian Data Protection Act.
(2) Health-related data (e.g., from DNA or microbiome tests) is collected and processed only with explicit consent.
(3) The full privacy policy is available at: https://www.corthea.com/privacy-policy
(4) Further information on consent, data processing agreements, and data subject rights is provided there.

10. Supporting Documents and Notices
The following documents are an integral part of these GTC and available on our website:
– Privacy Policy
– Withdrawal instructions including sample form: see later pages
– Consent forms for certain health-related applications
– Data processing agreements with processors (e.g., labs, platforms)

10a. House Rules / Member Handbook
(1) For the use of CORTHEA premises and services – especially within a membership – the house rules or member handbook also apply.
(2) These contain codes of conduct, guidance for using facilities, and etiquette for interaction.
(3) The house rules are publicly accessible in the club premises and can be viewed there.

10b. Video Surveillance in the Premises
(1) The CORTHEA Villa and Concept Store premises are video monitored for safety and to protect persons, property, and facilities.
(2) Video surveillance is for security purposes only, based on our legitimate interest under the GDPR, and indicated by appropriate signage.
(3) Data is not permanently stored but regularly automatically overwritten unless a specific incident requires longer storage.
(4) By entering the premises, customers acknowledge this measure and consent to video surveillance as legally required.

11. Jurisdiction and Applicable Law
(1) Austrian law exclusively applies, excluding the UN Sales Convention.
(2) For disputes, the competent court in Innsbruck has jurisdiction, unless mandatory consumer protection regulations conflict.

12. Final Provisions
(1) These General Terms and Conditions have been drafted to the best of our knowledge and in accordance with applicable legal provisions.
(2) If individual provisions of these GTC are invalid, unenforceable, or no longer applicable due to changed circumstances, this does not affect the validity of the remaining provisions.
(3) In such cases, the provision that best corresponds to the economic purpose, context, and legal objective of the original provision and complies with applicable regulations shall apply.
(4) Amendments or additions require written form.
(5) By placing an order or booking, the customer agrees to these GTC.

WITHDRAWAL INSTRUCTIONS FOR CONSUMERS

CORTHEA GmbH
Status: July 2025

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1. Right of Withdrawal

If you are a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day:

• For goods deliveries: on which you or a third party designated by you, who is not the carrier, has taken possession of the goods;

• For services: on which the contract was concluded.

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2. Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us (CORTHEA GmbH, Maria-Theresien-Straße 38, 6020 Innsbruck, Austria, Email: [insert address]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).

You may use the sample withdrawal form provided below, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

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3. Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive your withdrawal notice.

We will use the same means of payment for the reimbursement as you used for the original transaction unless expressly agreed otherwise. No fees will be charged for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have provided proof of return, whichever occurs first.

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day you notify us of the withdrawal. The deadline is met if you send the goods before the period expires.

You bear the direct cost of returning the goods.

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4. Exclusion of the Right of Withdrawal

No right of withdrawal exists for the following contracts:

• For the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery (e.g., opened dietary supplements);

• For services, if the service has been fully performed after you expressly agreed that we start execution of the contract before the withdrawal period expires and acknowledged that you lose your right of withdrawal upon full performance;

• For short-term appointments (less than 48 hours before service begins).

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WITHDRAWAL SAMPLE FORM

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